Privacy Policy

Effective Date: March 18, 2026

Willy’s Complete Auto Repair (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and mailing address

• Vehicle Information: Make, model, year, VIN, and service history

• Communication Data: Messages, appointment requests, and service inquiries

• Website Usage Data: IP address, browser type, and pages visited (via cookies or analytics tools)

How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide repair and maintenance services

• Communicate service updates and reminders

• Process payments and invoices

• Improve our website and customer experience

• Send promotional offers (if you opt in)

SMS/Text Messaging Policy

By providing your phone number and opting in, you agree to receive SMS/text messages from Willy’s Complete Auto Repair. These messages may include:

• Appointment confirmations and reminders

• Service updates and notifications

• Promotional offers and discounts

SMS Terms:

• Message frequency may vary

• Message and data rates may apply

• Consent is not a condition of purchase

• You can opt out at any time by replying STOP

• For assistance, reply HELP or contact us directly

We do not share or sell your phone number or SMS consent with third parties or affiliates for marketing purposes.

Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

• With service providers who help operate our business (e.g., payment processors)

• When required by law or legal process

• To protect our rights, safety, or property

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights and Choices

You may:

• Request access to the personal information we have about you

• Request corrections or updates to your information

• Opt out of marketing communications at any time

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Willy’s Complete Auto Repair
127 S 2nd St # D, La Puente, CA 91744
Phone: (626) 392-5275
Email: [email protected]